What should you do if a customer appears frustrated during a transaction?

When a customer appears frustrated during a transaction, the best approach is to keep calm and try to resolve the issue. This response is crucial for several reasons. First, it demonstrates empathy and attentiveness toward the customer's feelings, which can help to de-escalate their frustration. By addressing their concerns directly, you create an opportunity to turn a negative experience into a positive one, potentially leaving them feeling heard and valued.

Additionally, maintaining a calm demeanor helps set a professional tone for the interaction. It can influence the customer's behavior and encourage them to express their issues more clearly, enabling you to find a suitable solution. Engaging with the customer in a constructive manner not only enhances their satisfaction but also reflects positively on the establishment's service standards.

Other options, such as ignoring concerns or dismissing the customer, would likely worsen the situation and lead to further frustration. Making jokes might seem lighthearted but can be misinterpreted and aggravate the problem rather than resolve it. Thus, focusing on calm and effective communication is the most appropriate action to take with a frustrated customer.