What is the first step in handling a customer's order for a large group?

Taking detailed notes is the crucial first step in handling a customer's order for a large group because it helps ensure that every specific request, dietary need, and preference is accurately recorded. When dealing with larger orders, the potential for confusion and errors increases significantly. By meticulously noting down each item the customer wants, as well as any special instructions (like modifications to drinks or food items), you set a solid foundation for fulfilling the order accurately.

This detailed documentation also allows for better communication with the entire team involved in preparing and serving the order. It can help prevent misunderstandings and ensure that everyone is on the same page regarding what is needed. Additionally, detailed notes can be invaluable for inventory management, helping assess stock levels and determining if any substitutions might be required.

While confirming the number of customers is important for understanding the scale of the order, it doesn't provide the specifics of what those customers desire, which can lead to a misalignment between what is ordered and what is ultimately served. Gathering staff for assistance or taking payment in advance may also be part of the process, but they are secondary actions that depend on having a clear understanding of the customer's needs first.