What is an appropriate response to a stressful situation during a shift?

Taking a deep breath and refocusing is an effective response to a stressful situation during a shift because it allows you to manage your emotions and regain control over the situation. Stressful moments can lead to panic or poor decision-making, so taking a moment to breathe helps calm your nerves and clear your mind. This practice not only enhances your ability to think clearly but also improves your problem-solving skills, allowing you to address the issue at hand more effectively.

By refocusing, you can also maintain a positive atmosphere in the workplace, which is essential in a customer service environment like Starbucks. This response promotes resilience and demonstrates emotional intelligence, qualities that are valuable when dealing with demanding situations or customer interactions.